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Frequently Asked Questions

We welcome the opportunity to discuss our products and services with you, and to answer any questions you may have. Below, we've addressed a few of the questions we hear regularly. To view an answer, simply click the "+" sign to the right of the question.


Solid hardwood flooring is cut from a single piece of wood. Engineered hardwood is made from multiple layers consisting of a thick top layer of solid hardwood, an inner core of high density material, and a hardwood backing. Engineered wood floors offer superior strength and stability, making them suitable for dampness-prone areas like finished basements and bathrooms.
For maximum stain protection, it’s important to seal and periodically reseal natural stone floors. We recommend a high quality penetrating sealer—ideally with a natural, no-sheen finish.
Laminate flooring is extremely durable, but it’s not indestructible. That said, minor nicks or scratches can be repaired with a color-matched touch-up kit. If the damaged area is larger, we can replace the individual boards either by cutting and removing, or disassembling a section of the affected floor and then installing new boards.
No, they’re not. While both products are examples of resilient flooring, they are actually manufactured from completely different materials. While vinyl flooring consists of vinyl, felt and fiberglass, linoleum is made from natural materials such as linseed oil, tree resin, cork dust, and wood flour.
It’s natural for hardwood flooring to yellow, grow darker, or even lighter over time depending on the wood species. Exposure to direct sunlight and some artificial lighting accelerates this process. Moving furniture and rugs will keep your floor well blended.
Using underlayment between the subfloor and the laminate boards is not required, but it is highly recommended. An underlayment will help smooth out an uneven subfloor and cushion boards to reduce noise and premature wear.
A quality engineered floor will last as long and perform as well as a solid wood floor, and can even be refinished. The thicker the veneer, the more times you can refinish engineered hardwood floors. As a rule of thumb, count on 1-3 times.
As a wood floor naturally expands and contracts with changing humidity and temperature levels, you may hear small cracking or squeaking noises. This is normal and is not a function of the age of the flooring.

Countertops & Backsplashes

No! In fact, granite countertops require very little maintenance. You only have to clean them with a mild soap and warm water.
Quartzite is harder than granite, so it is quite durable. It withstands heat very well. Quartz is hard too, but not quite as hard as quartzite. The resin used in manufacturing quartz countertops is a plastic, so it is prone to melting in heat above 300 degrees Fahrenheit.

Where quartz has an advantage over quartzite is that it is less prone to denting and chipping because it is more flexible. Both countertop materials can be scratched by sharp objects, and a cutting board should be used.

Quartz requires very little maintenance. It wipes clean with a damp cloth. Abrasive cleaners should not be used on quartz, and they really aren’t needed. Ease of maintenance is the main advantage quartz countertops have over quartzite. In any event, as with all countertops, it is advisable to use cleaners designed for your type of surface.

Quartzite requires a bit more TLC. It must be sealed before use and re-sealed one or two times per year. Without a proper seal, stains can penetrate into the stone. This is a weakness shared by all natural stone including granite and marble. When properly sealed, quartzite cleanup is easy.
Granite is naturally formed in most parts of the world, but it is quarried in significant quantities in Brazil, India, Italy, Africa, Norway, Finland, and China. A majority of the most desirable granite slabs used for kitchen countertops in the USA come from Brazil, India, and Italy.
No, granite can withstand very high temperatures. Placing hot pans or a hot kettle will not cause any damage to the granite’s color or stability. However, it is still recommended that you use trivets.

Bathroom Remodeling

We require a 50% deposit in order to get started.
You will need to prepare the area by removing your personal items completely. We will put down floor protection and (in some cases) apply plastic sheeting to help control dust.
We work with plumbing and electrical contractors to perform ‟rough in” work. We're pleased to handle and coordinate this work on your behalf; we will manage the project end to end.