(336) 674-8839

Frequently Asked Questions

We welcome the opportunity to discuss our products and services with you, and to answer any questions you may have. Below, we've addressed a few of the questions we hear regularly. To view an answer, simply click the "+" sign to the right of the question.


Solid hardwood flooring is cut from a single piece of wood. Engineered hardwood is made from multiple layers consisting of a thick top layer of solid hardwood, an inner core of high density material, and a hardwood backing. Engineered wood floors offer superior strength and stability, making them suitable for dampness-prone areas like finished basements and bathrooms.
To maximize the lifespan of Natural stone, you must seal and periodically reseal to refrain from stain and possible mold issues. We recommend a high quality penetrating sealer that we sell in house.
Most flooring is extremely durable, whether it is tile, wood or vinyl, however, it is not indestructible. That being said, life happens and minor nicks or scratches can occur, but not define the look. Depending on your situation, we suggest the right type of flooring to meet your needs. We want you to enjoy your floors and avoid putting you at risk with the wrong type of flooring.
It’s natural for hardwood flooring to yellow, grow darker, or even lighter over time depending on the wood species. Exposure to direct sunlight and some artificial lighting accelerates this process. Moving furniture and rugs will keep your floor well blended.
Using under-layment between subfloor and LVT is not required, but it is recommended. Most often cement board is used between the subfloor and LVT to help keep an even playing field for maintaining a flat surface. Depending on the type of LVT it can be glued down or linked together.
A quality engineered floor will last as long and perform as well as a solid wood floor, and can even be refinished. The thicker the veneer, the more times you can refinish engineered hardwood floors. As a rule of thumb, count on 1-3 times.
As a wood floor naturally expands and contracts with changing humidity and temperature levels, you may hear small cracking or squeaking noises. Not to be alarmed- this is normal. Sometimes all it needs is a screw underneath the substrate to secure adhering to the subfloor.

What to expect

First, call the office 336-674-8839. Set up an appointment with Tim to come measure and inspect your project. Next, call Jessica, the showroom consultant and set up an appointment with her to make selections. She will walk you through step-for-step on materials you'll need for your project. After selections are made she will pass the information off to Tim and he will email you a quote.
If you are doing a total remodel it is helpful if you have inspiration photos or samples of items you like. Bring items with you if you have already chosen certain materials. If samples aren't available, pictures help. Paint colors, fabric options, color tones in existing spaces through out your home help bring things together for the project you're working on.

Countertops & Backsplashes

No! In fact, granite countertops require very little maintenance. You only have to clean them with a mild soap and warm water.
Quartzite is harder than granite, so it is quite durable. It withstands heat very well. Quartz is hard too, but not quite as hard as quartzite. The resin used in manufacturing quartz countertops is a plastic, so it is prone to melting in heat above 300 degrees Fahrenheit.

Where quartz has an advantage over quartzite is that it is less prone to denting and chipping because it is more flexible. Both countertop materials can be scratched by sharp objects, and a cutting board should be used.

Quartz requires very little maintenance. It wipes clean with a damp cloth. Abrasive cleaners should not be used on quartz, and they really aren’t needed. Ease of maintenance is the main advantage quartz countertops have over quartzite. In any event, as with all countertops, it is advisable to use cleaners designed for your type of surface.

Quartzite requires a bit more TLC. It must be sealed before use and re-sealed one or two times per year. Without a proper seal, stains can penetrate into the stone. This is a weakness shared by all natural stone including granite and marble. When properly sealed, quartzite cleanup is easy.
Granite is naturally formed in most parts of the world, but it is quarried in significant quantities in Brazil, India, Italy, Africa, Norway, Finland, and China. A majority of the most desirable granite slabs used for kitchen countertops in the USA come from Brazil, India, and Italy.
No, granite can withstand very high temperatures. Placing hot pans or a hot kettle will not cause any damage to the granite’s color or stability. However, it is still recommended that you use trivets.

Bathroom Remodeling

We require a 50% deposit in order to get started. The remaining balance is due at completion.
You will need to remove personal items and furniture completely. We will use floor protection and if needed may apply plastic sheeting to help control dust.
We work with plumbing and electrical contractors to perform ‟rough in” work. We're pleased to handle and coordinate this work on your behalf; we will manage the project from beginning to end.